EU VAT legislation change for electronic services

From 1 January 2015, new EU legislation is changing the way VAT is charged on electronically-supplied services (such as your StubHub fees).
Don’t worry, we’re not changing your fees; we’ll just include VAT at the rate of the country where you’re based*. VAT will already be included in the price you pay.
For more information, please contact our Customer Service team.

* Unless you’re a business and have given us a valid VAT registration number.

We've updated our User Agreement, Seller Policies and Privacy Notice – 15 September 2014

Take a few moments to read them and make sure you understand the changes and how they affect you.

The new agreements are effective on 15 October 2014 for all current users and upon acceptance for new users who register on or after 15 September 2014.

User Agreement and Seller Policies

We’ve made some structural changes to our User Agreement and Seller Policies to make them easier to read and to keep them up-to-date with our product and service offerings. The most significant change is the incorporation of a completely new Payment Services Agreement for Sellers which applies to the payment processing services provided by StubHub Services S.à r.l. to sellers in connection with their use of the website. StubHub Services S.à r.l. which handles all payments for tickets sold on StubHub is authorised as a payment institution by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg which emphasises our commitment to you to ensure that StubHub is a safe and secure marketplace for both buyers and sellers. The way buyers pay for tickets purchased on StubHub and the way sellers receive payments will not change and all transactions will continue to be fully protected through our FanProtectTM Guarantee.

User Privacy Notice

We have updated the StubHub Privacy Policy to be more user-friendly and easier to read. Going forward, it will be called the User Privacy Notice ("Privacy Notice"). The Privacy Notice has been organised into sections and we’ve added icons for each section to make our privacy practices more clear and transparent and to enable quick, visual navigation. At the beginning of the Privacy Notice we’ve added a summary section that allows you to quickly refer to key aspects of our privacy practices, and then links them directly to the more detailed sections, should you want to find out more information about an individual section or privacy practice.

Please take the time to familiarise yourself with the new agreements. You don't need to take any further action to accept the new agreements. Your continued use of the website and our services will constitute acceptance of the updated agreements.

We'll take you to our US site,, to view this information. If you already have a StubHub account, you can use it to sign in, and any order you place will be in US dollars (USD).