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The M25 (London orbital), the
A2/A20 (from the South East) and the M11 (from the North) all offer good access
and The O2 is clearly signposted. Please see The
O2 transport pages for further information. The O2 is
situated next to North Greenwich tube and bus
station, which is wheelchair accessible. North Greenwich station is in Zone 2
and is served by the Jubilee Line and numerous bus routes and The O2 shuttle.For more information on your journey or accessible
public transport in London please see the Transport for London website. All Thames
Clipper vessels are wheelchair accessible. However, wheelchair access is
restricted to certain piers including the QE2 Pier at The O2. Thames Clippers
aim to have 98% of the piers they operate from fully accessible shortly. Please
call 087 0781 5049 for further information. Passengers who
hold a 'Freedom Pass' are entitled to a discount and
companions travel for free when accompanying a Blue Badge holder. By car
By Underground / bus / The O2
shuttle
By Thames
Clippers
Car Park
Discounts
are available to Blue Badge holders on arena event parking only
The O2 has 2200 parking spaces for our visitors¿ use.
We would advise you to pre-book parking for arena events to avoid
disappointment. The M25 (London
orbital), the A2/A20 (from the South East) and the M11 (from the North) all
offer good access and The O2 is clearly signposted. Car parks are available onsite offering a
customer-friendly ticketless pre-book facility for arena events and pay on
arrival parking for other visitors. All parking is subject to availability. Drop-off and pickup points are also available. Please
see the parking map above. Car parking is
available for all events at The O2 arena. It is highly recommended that your
parking is pre-booked due to the limited availability of space. To purchase
your parking today, click the link below or call us on 020 8463 6718 (10:00 -
20:00 daily). Pre-booked parking is £17.50 plus a £2.50 service charge.
Pre-booked tickets can be purchased up until 17:00 on the day of an evening
event or up to 2 hours before a matinee performance. Please note: Parking for
visitors to The O2 arena who have not pre-booked is £25 on arrival to car park
1. Car parking for
electric vehicles and fast charging is now available within car park 1.
Customers that pre-book will receive a discounted rate of £10 (plus a £2.50
service charge). This includes the cost of charging, which can take as little
as 30 minutes using the fast charging facility. You must bring
the credit or debit card you made your car park booking with to allow you to
gain access to car park 1. Pre-booked
parking tickets are valid from 10:00 in car park 1. Car park 1
is approximately 350 metres from the main entrance of The O2. Parking for
bars and restaurants in the Entertainment
Avenue and the British Music Experience is
available at an hourly rate in car parks 2 and 4. These car parks
are not available for indigO2 and The O2 arena customers. Car park 2 is
approximately 300 metres from the main entrance at The O2 and car park 4 is
approximately 350 metres. Hourly rates: Tickets are
automatically issued upon arrival at the ticket barrier and parking can be paid
for at the pay on foot machines within each car park before leaving. Local parking Please
note there is no on-street parking on the Greenwich
Peninsula
enforced by a controlled parking zone on all streets within two miles of The
O2. Please be considerate to our neighbours: do not park illegally on the
streets and please leave the area quietly. We operate a
dedicated drop-off and pickup point on arena event nights within car park 1
accessed from Millennium Way.
See the above map for location. This is signposted on arrival. The
drop-off/pickup point is approximately 400 metres from the main entrance of The
O2. We operate a
dedicated accessible drop off and pick up point for cars or coaches. See the
above map for location. This is signposted on arrival. On arena event nights,
access to this drop-off/pickup point is restricted, so please speak to the
attendant or show your Blue Badge for access. The drop off/pick up point is
approximately 150 metres from the main entrance of The O2. Motorcycles and
bicycles are permitted to park at The O2 for free in car parks 2
and 4. Tickets for
limousines can be purchased by clicking the link below or on arrival at the car
parking office by cash or credit card. All day tickets
are available at £15. Limousines park in The Coach Park. 67 coach bays
are available at The O2 for coaches and mini buses. Tickets can be purchased by
clicking the link below or on arrival at the car parking office by cash or
credit/debit card. All day tickets
are available for coaches (£30) and mini buses (£15) with 12 seats or fewer.
The Coach Park is approximately 350 metres from the entrance of The O2. Parking for Electric Vehicles
Parking
for the Entertainment Avenue,
British Music Experience and Meridian
Gardens
0 - 2 hrs £3
2 - 4 hrs £7
4 - 6 hrs £8
6 - 9 hrs £10.00
9 - 12 hrs £11.00
12 - 14 hrs £13.00
14 - 16 hrs £16.00
16 - 18 hrs £19.00
18 - 24 hrs £40.00Drop-off/pickup
The O2 arena
Disabled access
Motorcycles
and bicycles
Limousines
Coach
parking
Take the
Jubilee Line to North Greenwich for The O2 (Zone 2). Eight TfL bus
routes operate to and from The O2 including three 24-hour bus services. Key
destinations include Stratford,
Charlton, Greenwich,
Lewisham, Woolwich, Eltham, North Kent and Central London. Please visit www.tfl.gov.uk for timetable information. The O2 is just
one stop on the Jubilee line from Canary Wharf or Canning Town. Charlton
mainline station is just a short ride on a 486, 472 or 161 bus from North
Greenwich underground station. All these buses start their route from the North
Greenwich Tube station so there is no confusion about which way to go! Southeastern
runs services to Charlton train station. Turn left out of the station and catch
the 486, 472 or N472 bus to North Greenwich, taking you approximately 10
minutes to reach the front door of The O2. Find out more about Southeastern Railway. The current
network takes the Eurostar into St. Pancras, from where you only need to jump
on the Northern Line down to London Bridge. From there, you can change for the
Jubilee Line. For more
information on accessible travel to The O2 and for downloadable audio guides,
please see The 02¿s Venue Access pages. Thames Clippers
operates The O2 Express on arena event nights at The O2. The express service
from Waterloo Pier direct to The O2 is the perfect way to complete your night
out at the world's most popular music venue. Travel on the high speed luxury
catamarans direct to QEII Pier at The O2 in under 30 minutes! Departures every
30 minutes from Waterloo Pier 3 hours prior to an arena event start time. After
the event, the first departure from QEII Pier is 15 minutes after the event
finishes. Thames Clippers
is the leading scheduled commuter service on the River Thames. Enjoy travelling
to and from The O2 with our fleet of hi-speed catamarans and relax in the
spacious and comfortable seating, enjoy the variety of snacks and refreshments
available or simply watch the stunning views of some of the city¿s most famous
sites along the river. Operating between Central London and The O2 with
departures from major piers every 20 minutes. Tickets
available online, on piers or onboard. Various cycle
routes lead to The O2 and on arrival we have 500 cycle racks available to use
in all car parks and North Greenwich station. Amble along the
river around the historic and leafy Greenwich Peninsula to get to us. The
scenery is excellent. North Greenwich
station has its own dedicated taxi rank for up to 50 black taxis. In
partnership with Transport for London the taxi rank is now marshalled after key
arena events. Only taxis
(black cabs) can be stopped by customers and can pick up from the street.
Private hire vehicles cannot accept fares without being booked in a private
hire office or over the phone first. Drop-off and
pickup Please note
that any journey that isn't booked by phone or in a private hire office is
illegal, dangerous and could put you at risk. Booking your private hire
guarantees that your trip will be carried out by a licensed driver in a
licensed vehicle. It also means that a record is kept of your journey, your
driver and the vehicle used. The driver can then be traced in the event of any
problems. London City
Airport is just 15 minutes from The O2, offering easy access from all over the
UK and Europe (35 destinations). Heathrow, Gatwick and Stansted are only 50
minutes by train. Private aircraft are best flying in and out of London City
Airport or Biggin Hill. The fastest way
to The O2 arena. London RIB
Voyages operates The Thames Flyer, 24/7 365 days a year for those special
nights at The O2. The Thames Flyer is a luxurious high speed motor yacht
operating at up to 35 knots. It is the fastest vessel on the Thames and
available for you to charter. The Thames
Flyer operates a charter service from all piers in central London. Relax and
enjoy a glass of champagne and canapés while you fly along the Thames to The
O2. Recent guests include The Rolling Stones, Led Zeppelin, Boris Johnson,
Chris Evans, Sharon Osbourne, The Eagles, The Streets, Pink and many, many
more. Prices start from £600 per hour (just £50 per passenger) For more
details email bookings@londonribvoyages.comor call 0207 928 8933.By
Tube
The Jubilee line is the only Underground
route that connects with all others - so not only can London residents reach us
with no hassle, National Rail passengers from all over the UK can too. The walk
from North Greenwich
underground station to The O2 is approximately 200 metres. By
bus
By
Docklands Light Railway
By
National Rail
By
Eurostar
Thames
Clippers river services
Visit www.thamesclippers.com for further
details.By
bicycle
By
foot
By
taxi
By
private hire
To meet the increasing demand for private hire and to minimise congestion on
the Greenwich Peninsula, a Private Hire drop-off and pickup area is now
available. This is aimed to provide a managed, safe and secure area for Private
Hire in partnership with the Public Carriage Office. The drop-off/pickup point
for private hire vehicles is approximately 250 metres from the main entrance of
The O2. Please download a
leaflet for further
information or click on the maps above.By air
By Private Speedboat
The M25 (London orbital), the A2/A20 (from the South East) and the M11 (from the North) all offer good access and The O2 is clearly signposted.
Please see The O2 transport pages for further information.
The O2 is situated next to North Greenwich tube and bus station, which is wheelchair accessible. North Greenwich station is in Zone 2 and is served by the Jubilee Line and numerous bus routes and The O2 shuttle.For more information on your journey or accessible public transport in London please see the Transport for London website.
All Thames Clipper vessels are wheelchair accessible. However, wheelchair access is restricted to certain piers including the QE2 Pier at The O2. Thames Clippers aim to have 98% of the piers they operate from fully accessible shortly. Please call 087 0781 5049 for further information.
Passengers who hold a 'Freedom Pass' are entitled to a discount and companions travel for free when accompanying a Blue Badge holder.
Customers may be ejected from the venue or may not be permitted into a venue and will be asked to surrender any tickets held by such ticketholder, if, in the reasonable opinion of the venue, the ticketholder is a risk to the safety of any patron; is affecting the enjoyment of other patrons; and/or the running of the event and/or the ticketholder's behaviour is unacceptable. Examples include, but are not limited to, being (or appearing to be): drunk or incapable or intoxicated, under age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or being in breach of the Ticket Terms and Conditions.
The following activities are strictly prohibited and may result in customers
being asked to leave a venue:
Entry onto the performing area and backstage or any other prohibited areas;
Unauthorised visual or audio recording inside any venue in The O2;
standing on seats or in any walkways and climbing any fencing or other
structure;
Throwing any object or substance onto the performing area or otherwise in the
venue;
Excessive noise or the use of abusive language or gestures;
Unauthorised sale or distribution of any newspapers, magazines, merchandise or
other items;
Possession of any article which is or may be used as a weapon or missile;
Damage to or interfering with any property of The O2 or Event Promoter;
Crowd surfing and moshing; and
Smoking anywhere inside any building in The O2.
Crowd surfing and moshing are strictly prohibited.
Loud music can damage hearing.
Please consider our neighbours and leave The O2 site quietly.
Animals
No animals are allowed in any part of The O2, except working or assistance animals.
Soliciting
No busking, selling, leafleting, surveying, photography or filming, political
activity or any other form of commercial or lobbying activity is permitted in
any part of The O2 without a permit from the Operations Director. Where
permitted, a charge may be made for the permit.
The arena has a wide variety of food and drink outlets within the concession stands on Level 1 and Level 4, and within The VIP lounge at ground level. For a full list and description please see The 02¿s page Bars & Restaurants inside The O2 arena.
Please note that limited seating (high tables) is available at the food and drink outlets on Level 1 and 4. Food and drink purchased at these outlets may also be taken to the seats inside the auditorium.
If you have an allergy or specific dietary requirement please Contact Levy restaurants via their website or ring 020.8463.2870 to discuss what is available to suit your needs.
No food or drink purchased outside The O2 is permitted to be brought into the arena. Should you wish to bring an item of food or drink with you due to a medical or religious requirement please contact Customer Services on 020.8463.2000 or customerservices@theo2.co.uk prior to arrival.All children must have
a ticket.
Children aged 14 or under must be accompanied by an adult aged 18 or older.
Standing areas are not suitable for under 16s.
Events may be age restricted and it is the responsibility of the ticketholder to check before purchasing. We do not recommend subjecting children to loud music over a sustained period of time.
Except for shows specifically aimed at children, accompanying adults should be confident that the child will not cause disruption to other audience members or they may be asked to leave the auditorium or the venue.The O2 is easily accessible for wheelchair users or those with specific access requirements.
The O2 is serviced by the North Greenwich station (Jubilee Line), buses and Thames Clippers services, all of which are wheelchair accessible.
All buildings within The O2 are DDA compliant with wide entrances and there is a flat street running the length of Entertainment Avenue. Toilet blocks, lifts and other public areas are also designed for wheelchair use and The O2 staff will provide assistance on request.
Access to the
arena and seating areas
The nearest entrance for The O2 arena is approximately 100 metres from the main
entrance of The O2. This is Entrance B; Entrance
H can be reached by turning right after the main entrance and
following the signs through Entertainment Avenue. Customers with tickets for
access seating areas will be allowed to enter at any arena entrance, for those
with mobility issues it is advised that they use Entrance B.
The main concourse and Entertainment Avenue are level step free surfaces for ease of access to pedestrians and wheelchairs.
Should you be unable to queue, please contact a member of staff who will arrange for priority entry once the doors open. All entrances are manned by trained stewards and accredited security personnel.
Within the arena there are easily accessible lifts to each level.
Accessible
seating areas
We have wheelchair accessible seating areas on Level 1 and floor level of the arena. This consists of an open bay
with temporary seating available for wheelchair users' companions.
Level 1 platforms are raised above the fixed seating areas so that, when audience members stand up, customers on the platform may remain seated and still have a clear view of the stage.
Each wheelchair platform has a dedicated steward to provide assistance where required.
Ambulant seating is available on each level for customers who are able to walk and vacate a seat in the case of an emergency. Our ambulant seating is within the main seating blocks in areas which are easily accessible. Ambulant seating available includes: seats situated on the aisle, seats with few or no steps to them, seats on the back row, seats with no seats directly in front (not necessarily the front row to the stage) and seats closest to arena facilities.
Certain ambulant seats have adjustable arm rests to provide easier access and more comfortable seating if required. Folding chairs without arms are also available on our wheelchair bays.
Visitors are advised to book though the disabled access booking line where they will be allocated the best seats available for their requirements.
Please note: other audience members may stand up during an event.
Wheelchairs
Should you require assistance at arena events, please contact the information
desks within the arena or ring 020.8463.2211 from doors opening time (stated on
the ticket). This is for point to point assistance at arena events only.
If you have a ticket for an ambulant seating area and you have your own wheelchair, your wheelchair can be left with customer services at the information desks on either Level 1 or Level 4 until the end of the event or a designated point within the event.
Assistance dogs
Assistance dogs are welcome within The O2 arena. Assistance dogs may be taken
onto access platforms. However, if you are seated within an ambulant seating
area, please contact a Customer Services Representative at the nearest
information desk on either Level 1 or
Level 4 who will be happy to look after your dog for the duration of the
event or a designated time during the event. Water bowls are available on
request.
Toilets
Accessible toilet facilities are available on all levels and are unisex.
Wheelchair-accessible toilets are located near our wheelchair accessible
seating areas. Electric hoists are available on Level 1 in the disabled toilets
next to the ladies toilets at blocks 106 and 107. Changing tables are available
on request at the Information Desk desk on Level 1.
Cloakrooms
The O2 arena does not provide cloakroom facilities. Wheelchairs can be left at
the customer services information desks on Level 1 or Level
4.
Assistive
Listening Devices
Assistive Listening Devices are available for hearing-disabled visitors to The
O2 arena. This device is an auditory enhancement system providing coverage of
the seating bowl to both those with and without a hearing aid. The Assistive
Listening Devices work with Hearing Aids with T-position settings, and with
digital Hearing Aids. Alternatively, there are earphones available for those
without Hearing Aids.
Please visit our information desks on Level 1 or Level 4 of the arena and request an assistive listening device. Guests will be required to leave valid identification such as a driver's licence as collateral. This is a complimentary service.
First
aid/Medical assistance
Qualified medical staff and facilities are available at every event. Should you
have any specific medical requirements or concerns please contact Customer
Services on 020.8463.2000 or email: customerservices@theo2.co.ukprior to arrival.
Use of
electrical equipment
Power supply is available on selected access platforms. Should you require a
power supply for medical reasons during the show please contact Customers
Services on 0208.463.2000 or customerservices@theo2.co.ukin advance of ticket purchase.
Special effects
Some events at The O2 arena involve pyrotechnics, strobe lighting and other
special effects. Please contact Customers Services on 0208.463.2000 or customerservices@theo2.co.uk for details of
any special effects expected at the event you are attending. Complimentary ear
plugs are available at the information desks on Level 1 or Level 4 of the
arena. A limited number of ear defenders in adult and child sizes are also
available to borrow during events.
Food and drink inside The O2 arena The arena has a wide variety of food and drink outlets within the concession stands on Level 1 and Level 4, and within The VIP lounge at ground level. For a full list and description please see the 02¿s page Bars & Restaurants inside The O2 arena.
Please note that limited seating (high tables) is available at the food and drink outlets on Levels 1 and 4. Food and drink purchased at these outlets may also be taken to the seats inside the auditorium.
If you have an allergy or specific dietary requirement please Contact Levy restaurants via their website or ring 020.8463.2870 to discuss what is available to suit your needs.
No food or drink purchased outside The O2 is permitted to be brought into the arena. Should you wish to bring an item of food or drink with you due to a medical or religious requirement please contact Customer Services on 020.8463.2000 or customerservices@theo2.co.uk prior to arrival.
Security
A dedicated in-house security team will be working day and night (in uniform and plain-clothes) to ensure that you are safe and secure. Any concerns you may have can be reported to any of the uniformed security officers who will be in constant contact with The O2 Operations Room. In addition, CCTV - operated to the highest standards and controlled from The O2 Operations Room - will constantly monitor the area. Images will be made available to the police and other organisations should they be required.
Safe child wristbands
Families visiting The O2 with children can register and collect a free Safe child wristband from the Reception desk. Parents then provide their contact details and if they become separated from their child The O2 staff will use this information to contact the parents as quickly as possible.
The O2 arena
Box Office opening times.
12:00-19:00 on non arena event days.
12:00-21:00 on arena event days.
Tickets for events at indigO2 can also be purchased from The O2 arena Box Office or from Ticketmaster.
Please note tickets can only be purchased from The O2 arena or The O2 bubble Box Offices in person. For telephone bookings, please contact Ticketmaster on 0844 856 0202.
Customer Support
