Have a gift certificate to redeem?
  • Congratulations on receiving a StubHub gift certificate! We'll tell you how to redeem it on your next StubHub.co.uk purchase.
How to use StubHub gift certificates
Take a look at your gift certificate - you'll see it contains a gift code. That's what you'll need to enter before ordering your tickets.
To use your gift certificate:
  1. Find the seats you want.
  2. Go through the checkout process, and before placing your order, click the 'Add a code' link in the 'Apply a FanCode or gift code' section to enter your gift code.
  3. Click 'Place order' and the tickets are yours!

Note: The amount of your gift certificate is applied to the full amount of your order, including all fees. That means if your order total is greater than the amount of your gift certificate, the remaining balance will be charged to your credit/debit card or PayPal account.
StubHub gift certificate FAQs
I don't get it - why do I need to provide payment info?
Even though you've got a gift certificate that might cover the total cost of your tickets, we'll still need a valid credit/debit card or your PayPal account information for verification purposes - which we require for all StubHub purchases. Also, if your order total is greater than the amount of your gift certificate, the remaining balance will be charged to your card or PayPal account.
Will my gift certificate expire?
It depends. Gift certificates purchased on StubHub don't expire, and there's no time limit for you to use them. However, a promotional gift certificate you received as a part of a promotional programme from StubHub or one of our promotional partners may expire. You'll see the expiry date on the promotional gift certificate and in My Account.
Can I use my gift certificate to make multiple purchases?
If you don't use the full amount of your gift certificate the first time you use it, you can apply the unused credit to subsequent purchases until the full value of the gift certificate is redeemed. Just continue to use the same gift code when you place additional orders.
How do I add gift certificates to My Account?
To add gift certificates to your account:
  1. Go to My Account and under 'Going to events', select 'Discounts/FanCodes'.
  2. Type your gift certificate's gift code in the 'Enter FanCode or gift code' field and click 'Add'.
  3. You can repeat step 2 for each of your gift certificates.
You're all set!
Can I use more than one gift certificate at a time?
Absolutely. If you have multiple gift certificates, you can add them to your account and use them together - or separately - with future orders.
 Gift certificate policy
  1. Gift certificates purchased on StubHub.co.uk can only be redeemed on StubHub.co.uk or by calling our Customer Service team.

  2. Discounts (including FanCodes, gift certificates and account credits) are subject to applicable laws and regulations, can't be applied to previous purchases and can't be used to buy gift certificates.

  3. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

  4. Any unused balance will be credited to the recipient's gift certificate account and is not transferable.

  5. If the ticket cost of an order exceeds the gift certificate amount, the recipient must pay for the balance with a credit/debit card or PayPal account.

  6. Gift certificates and their use on StubHub.co.uk are subject to our User Agreement and Privacy Notice.

  7. Gift certificates should be treated as if they are cash. We are not responsible for lost, damaged or stolen gift certificates.

  8. StubHub reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate:
    • is redeemed on StubHub.co.uk or
    • is redeemed and used to make purchases on StubHub.co.uk.

  9. StubHub reserves the right to change these terms and conditions from time to time at its sole discretion.

We'll take you to our US site, www.StubHub.com, to view this information. If you already have a StubHub account, you can use it to sign in, and any order you place will be in US dollars (USD).